Shut Off Your Service Valve

We receive many requests to turn off customer’s water so repairs can be made.  Although that is part of the service we provide to our customers, at no additional charge, it is something that must be completed during regular business hours (Monday-Friday 8:00 a.m. to 4:30p.m.)

By adding a shut-off valve to your side of the meter, you will eliminate the need to call us when repairs need to be made. A licensed plumber can accomplish this work.

A shut-off valve is a device, which enables the customer to shut off the water from their side of the meter to do repairs, or in case of a leaky or broken pipe.  It is important that all customers know where their shut-off valve is located and whether or not it is in good working condition.  Many homes have a second valve at the front or back of the house as well. East Pasadena Water Company is responsible for any maintenance to the water system from our water main (usually in the street or alley) to the meter on your property (usually at the curb).  Our staff will handle any break or leak.  Any repairs that need to be made from the water meter to the home or office building is the responsibility of the property owner.  By placing a shut-off valve where the water leaves the water meter, the person making the repairs is able to shut the water off and not have to make an appointment to have the service stopped.

If you need to have our crew shut off your water so you can have a valve installed, we will be happy to arrange that.  If you do not know if you have a shut-off valve, we will be happy to investigate that for you as well.  Please call our office during regular business hours Monday through Friday 8:00 a.m. to 4:30 p.m. to schedule an appointment.

Below is a diagram of what is the homeowners responsibility to maintain and repair, and what East Pasadena Water Company will maintain and repair.

Homeowners Responsibility for Service Lines (PRNewsFoto/National Water Company)