Report a Leak

We rely on our customers to be the "eyes and ears" of East Pasadena Water Company. Because we cannot be on every street in our system every day, we appreciate it when you call and report any leaks you may see.

Leaks can be spotted if there is standing water in an area that is usually dry, such as the middle of the street or near a fire hydrant.

How to Contact Us.

Office hours are 8:00 a.m. - 4:30 p.m. Monday through Friday (closed all major holidays)
Phone: (626) 793-6189. email: Please click here
Emergency Phone: (626) 517 4339. This emergency after-hours number is monitored by an answering service and is for emergencies only. Personnel at this number cannot accept orders to turn service on or off or make payment arrangements.

The emergency after-hours number can be used if you have an after-hours water emergency at your residence or place of business. If you are making normal repairs, and cannot locate your shut-off valve, please call during regular business hours and we will be happy to schedule an appointment.

Drips Can Waste Tremendous Amounts of Water and Money

A dripping faucet or fixture can waste three gallons of water a day, a total of 1,095 gallons of water a year. Below is a chart to demonstrate what a seemingly small leak can cost you. A continuous leak delivered at 60 psi (pounds per square inch) would, over a two-month period waste water in the amount shown.

Diameter of StreamGallons WastedCCFCost at Current Rate
1/4 inch787,6671,050$3,175.20
3/16 inch444,000592$1,790.20
1/8 inch197,333263$795.31
1/16 inch49,33365$196.56