News

    Contact Us:

    8:00 AM to 4:30 PM
    Monday - Friday
    (626) 793-6189

    AFTER HOURS EMERGENCY
    (626) 517-4339

    3725 Mountain View Avenue
    Pasadena, CA 91107

    Contact form and driving directions

    News

    East Pasadena Water Company is committed to keeping its customers informed through our annual Consumer Confidence Reports, as well as timely alerts about changes in drought conditions, new regulations, and other urgent water-related news.

    COVID-19 Information

    DURING THE COVID-19 CONCERN, IT IS CRITICAL THAT CUSTOMERS CONTINUE PAY THEIR WATER BILLS ON TIME. DOING SO WILL ENSURE THAT YOUR WATER COMPANY CONTINUES TO PROVIDE YOU WITH UNINTERRUPTED WATER SERVICE, WHICH IS CRUCIAL FOR HAND WASHING AND HEALTH NEEDS.

    At East Pasadena Water Company, the health and safety of our customers, communities and employees is our top priority. Our focus continues to be providing high quality, reliable service to customers for heath and sanitation purposes during the emergency.

    Water Quality

    East Pasadena Water Company provides our customers with clean, fresh water. Our water meets all current federal and state drinking water requirements.

    Water System Emergencies

    In the event of an emergency, please contact us immediately at 626-793-6189 to report the problem. If an emergency arises after normal working hours, please call (626) 517-4339

    Customer Service and Billing

    Customers are encouraged to mail in payments or make them on-line at www.epwater.com. Simply click on the “Pay my bill” icon on the front page and follow the prompts. If you must make an in-person payment, please use the drop-box in the front of our office for non-cash payments only. For cash payments, please use a money order or cashier’s check. Walk-in service has been temporarily suspended.

    Customers may view their bills using the same “Pay My Bill” portal.

    In an effort to keep our customers safe during the coronavirus pandemic, East Pasadena Water Company will be placing a moratorium on disconnecting service shutoffs for nonpayment at this time.  We will continue to evaluate this moratorium as more information becomes available.

    Some customers have received phone calls from a person identifying themselves as representing East Pasadena Water Company and indicating they were going to disconnect their water if payment is not made. Please note, this is a scam, East Pasadena Water Company is not turning off water service for non-payment at this time.

    Customers will be responsible for paying their water bills for service rendered. Upon re-evaluation, normal procedures will be restored, including those for addressing nonpayment of accrued amounts owed for past service.

     

    Water Quality Reports

    Because East Pasadena Water Company is committed to serving high-quality water, we adhere to stringent water quality testing and monitoring. This ensures that every drop of water delivered to your home or business meets state and federal health and safety standards.

    We are proud to include our Consumer Confidence Report (CCR) for you. This is a report that is produced on a yearly basis to inform our customers of the quality of their drinking water during the past year. East Pasadena Water Company diligently tests your water on a weekly basis.

    The 2019 Consumer Confidence Report is mailed in May 2020. Please use the link below to view this year's report. Click here to view previous year's reports.

    The 2020 Consumer Confidence Report will be released in the spring of 2021.

     

    Office lobby is closed until further notice

    The East Pasadena Water Company's lobby will be closed to customers until further notice. We are continuing to work, and all water testing and emergency repairs will continue.

    • Our staff is ready to serve you, at this time the best way to reach us is to send a message through our website.  A customer service representative will be in touch with you shortly.
    • After-hours emergency calls should be directed to (626) 517-4339. Please note this is for water related emergencies only.
    • Payments are accepted by mail, through our website, through your personal banking institution, or may be placed in the drop box outside our front door.
    • Cash payments are not currently being accepted, but money orders and cashier's checks are.
    • To have your water service stopped, started, or for a customer inquiry, please call our office or email us by clicking the link below and include the following information:

    When requesting a water account be started in your name, please make certain the following information is provided

      • Address of Property
      • Address you would like the bill mailed to, if different from the property address
      • Please identify if you are an owner or renting the property
      • First and Last name you wish the account to be placed in
      • Date you would like the service to be started (during this period we will be stopping and starting service on Fridays)
      • Telephone Number
      • Email address

    When requesting a water account to be taken out of your name, please make certain the following information is provided

      • Address of Property
      • Forwarding address (to receive your final bill)
      • Name currently on the account
      • Date you would like the service to be started (during this period we will be stopping and starting service on Fridays)
      • Telephone number
      • Email address

    Use our convenient online forms to start service and to stop service.

    • For billing inquiries or payment questions, please call our office or use our customer service request online form.
    • A customer service representative will endeavor to contact you as soon as possible, normally within 24 hours Monday – Friday 8:00 a.m. to 4:30 p.m.

    We are here to serve you, while keeping our employees and customers safe during this time. We would like to thank you for your patience and understanding.